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While trying to diagnose a
problem over
the phone I told the user to type out his autoexec.bat file.
He
said it said "File not found".
I told him to do a dir.
I
asked him if he saw autoexec.bat listed.
He said, "Well it says
autoexec, then there's some spaces, but no
dot, and then it says
bat."
I said type this in "type autoexec.bat".
Again he got
"File not found".
I asked him to tell me exactly what he
typed.
He said, "I typed just what you told me: `type
autoexecdotbat'.
Customer: "I've been doing risk analysis by
hand for
five years, and we finally got your program so we could do
it
automatically -- but there's a bug in it. The answers come out
differently each
time."
Tech Support: "Sir, are you aware that
our program uses Monte-Carlo
analysis?"
Customer: "Of course I
am. That's why I bought it."
Tech Support: "Sir, do you know what
Monte-Carlo analysis does?"
Customer: "Don't get rude with me, of
course I do."
Tech Support: "Put briefly, sir, it runs through your
project several
times, throwing random delays in, and at the end it
averages out the
results."
Customer: "I know all that -- what I
want to know is why it keeps
giving me different answers every time
I run it."
After the first
takeoff of the fully
automatic airplane, the passengers heard the soothing,
reassuring voice
of the pilot: "Ladies and gentlemen, this is your
automatic pilot.
In my modern and carefully tested sytem an error is
absolutely
impossible, absolutely impossible, absolutely impossible,
..."
[Abstract art is] a product of the untalented, sold by the unprincipled to the utterly bewildered. Al Capp
[Long hair] is considered bohemian, which may be why I grew it, but I keep it long because I love the way it feels, part cloak, part fan, part mane, part security blanket. Marge Piercy
[Poetry] is the lava of the imagination whose eruption prevents an earthquake. Lord Byron